Everything you need to use the office channel well. Save this link — it’s the thing to come back to when you forget how something works.
A channel is a room, not a group text. Everybody in it sees everything, it stays in order (the last ninety days on our plan, and we keep our own permanent copy), and nobody can be quietly dropped from it.
App Store or Google Play. The free one — there’s nothing to buy.
Your account already exists. If it’s a Gmail address, it’s one tap on “Continue with Google” — no password to invent.
This is the step people skip and then wonder why nothing reaches them. It’s the whole trade: you get notified here, and you never get another four-way group text at nine at night.
In the app, under your profile. Pick whatever you want — Mark’s are 9 p.m. to 7 a.m.
So we know you made it in. Stuck at any step? Call Ellen or Brittany — either one can fix it from their end in about thirty seconds.
When you answer somebody, reply in a thread instead of typing into the main channel. Your reply tucks underneath their message, folded away, instead of getting shoved between the floor schedule and whatever came next.
A twenty-three person channel without threads turns into noise inside a week and people quit it. With threads it stays readable indefinitely.
To say “got it,” add a thumbs up instead of typing “ok.” If twenty people type “ok,” that’s twenty messages nobody needed. If twenty people react, Mark can see at a glance exactly who read it and the channel stays clean.
Need one specific person? Type @ and start their name — it pings them directly even if they aren’t watching the channel.
Do not use @channel unless it truly cannot wait. That one notifies all twenty-two people instantly, and if it gets used for ordinary things, people turn notifications off and we’re back to square one.
There’s a search bar at the top. It searches every channel you’re in, and it takes about four seconds.
Every one of those is findable. Try it in a text thread with nine hundred messages in it — you can’t, and that’s the whole point.
Anything more than one person needs to know. Floor swaps. Referrals you can’t take. A buyer looking for a three-two on acreage. Questions about forms or process. Closings and congratulations.
Client names and client details — use a direct message or your team’s private channel. Assume twenty-two people are reading, because they are.
Anything with compliance weight — compensation disclosures, signed documents, broker directives you might need to produce later — still goes to email and Back Office. Don’t treat the channel as a record-keeping system.
#all-office. Ellen still emails it, but the live version and every swap live in the channel.The referrals you’re currently missing because you got dropped from a thread. Floor coverage without four phone calls. One place to look instead of eleven. And the certainty that when something important goes out, it reached you.
Questions — Mark, Ellen, or Brittany. Any time.