BHHS Florida Showcase Properties · Zillow Flex
Three-Metric Team Scorecard
Refreshed October 16, 2026 · 6:41 AM ET · ZHL from Zillow’s own feed (90-day), data through 2026-10-14 · sales cross-checked against Back Office · every metric measured over the last 90 days — connections and sales on our books (Follow Up Boss and Back Office), ZHL on Zillow’s feed · pulled fresh from Follow Up Boss every morning · numbers usually run 2–4 days behind because of the lag in how activity reports into Follow Up Boss · ranked by floors cleared, then by how many metrics are at or above goal, with closing rate breaking ties · click any metric heading to re-sort.
| # | Agent |
Connections ↕
Zillow leads received · last 90d |
Went under contract ↕
Back Office acceptance date · last 90d |
ZHL Transfer ↕
Zillow 90-day · floor 7 / goal 10 |
Closing ↕
under contract ÷ received · last 90d · floor 5 / goal 8.5 |
Met-With ↕
90-day · floor 20 / goal 25 |
Lifetime closing ↕
for reference only |
Below floor ↕ |
|
Colin Lowey |
45 |
5.5*
* 3 shared deals |
12.0%
6/50 |
12.2%
5.5/45 |
31.1%
14/45 |
11.6%
22/189 |
0 |
|
Jens Pilz |
40 |
3 |
7.1%
3/42 |
7.5%
3/40 |
22.5%
9/40 |
5.0%
6/120 |
0 |
|
Megan McDonald |
7 |
2*
* 2 shared deals |
11.1%
1/9 |
28.6%
2/7 |
14.3%
1/7
needs 1 more met-with to hit 20% |
7.4%
7/95 |
1 |
|
Betty Hughes |
32 |
3.5*
* 1 shared deal |
15.8%
6/38 |
10.9%
3.5/32 |
15.6%
5/32
needs 2 more met-withs to hit 20% |
4.5%
15/332 |
1 |
|
Tyler leis |
35 |
3 |
2.9%
1/35
needs 2 more transfers to hit 7% |
8.6%
3/35 |
31.4%
11/35 |
4.8%
8/168 |
1 |
|
Shonda Ballard |
52 |
1.5*
* 1 shared deal |
13.0%
7/54 |
2.9%
1.5/52
needs 2 more closings to hit 5% |
23.1%
12/52 |
7.4%
27/367 |
1 |
|
Cardinal Home Team |
73 |
2 |
14.1%
10/71 |
2.7%
2/73
needs 2 more closings to hit 5% |
20.5%
15/73 |
6.5%
27/413 |
1 |
|
Russell Barber |
40 |
10*
* 4 shared deals |
4.7%
2/43
needs 2 more transfers to hit 7% |
25.0%
10/40 |
17.5%
7/40
needs 1 more met-with to hit 20% |
11.4%
44/387 |
2 |
|
Tammy Diaz |
41 |
1.5*
* 1 shared deal |
19.0%
8/42 |
3.7%
1.5/41
needs 1 more closing to hit 5% |
17.1%
7/41
needs 2 more met-withs to hit 20% |
6.9%
18/262 |
2 |
|
Jill Welker |
18 |
0 |
5.9%
1/17
needs 1 more transfer to hit 7% |
0.0%
0/18
needs 1 more closing to hit 5% |
27.8%
5/18 |
5.6%
9/161 |
2 |
|
Ashley Peninger |
12 |
0.5*
* 1 shared deal |
9.1%
1/11 |
4.2%
0.5/12
needs 1 more closing to hit 5% |
16.7%
2/12
needs 1 more met-with to hit 20% |
8.3%
1/12 |
2 |
|
Tracy Martin |
52 |
2 |
5.7%
3/53
needs 1 more transfer to hit 7% |
3.8%
2/52
needs 1 more closing to hit 5% |
9.6%
5/52
needs 6 more met-withs to hit 20% |
7.5%
26/346 |
3 |
|
Lisa Roberts |
22 |
0 |
4.8%
1/21
needs 1 more transfer to hit 7% |
0.0%
0/22
needs 2 more closings to hit 5% |
9.1%
2/22
needs 3 more met-withs to hit 20% |
5.0%
15/302 |
3 |
|
Team Total all agents · incl. off-roster |
474 |
43 |
10.3% |
9.1% |
20.5% |
7.2% |
|
How the three metrics are built.
ZHL Transfer (Zillow 90d) = Zillow’s own number, straight from Zillow’s ZHL raw feed: transfers made in the last 90 days ÷ connections taken in the last 90 days — the same figure Zillow uses in Preferred program performance reviews. (Re-sourced Aug 10, 2026: the old version counted the hand-applied FUB tag “ZHL Transferred” and badly understated most of the team — it measured tagging discipline, not transfers. A transfer of an older lead still counts, so numerator and denominator are different cohorts on purpose.)
Closing = Zillow Flex deals that went under contract in the last 90 days (Back Office files counted by their acceptance date — pending, closed, or written and waiting for Ellen to flip the status; cancelled never) ÷ Zillow leads received in the last 90 days (Follow Up Boss). Same window on both sides, and both numbers are ours, not Zillow’s. A deal that went under contract this month on a lead from last winter counts; a lead that came in last week is in the denominator. That is by design: leads land in Follow Up Boss the minute they arrive and pending files go into Back Office within days, so this is the one closing rate with no lag to argue about.
This board measures the last 90 days, not your whole career. Every column is a rolling 90-day window, so a strong quarter shows up within weeks and an old slump rolls off on its own. Floors and goals: closing 5% / 8.5%, met-with 20% / 25%, ZHL transfer 7% / 10% (set by Mark, Sept 13, 2026).
* Shared deals. When two agents on the Zillow team work one deal together, buyer or seller, each gets half the sale here, and the number carries an asterisk. Zillow gives the whole deal to whichever agent the connection is assigned to; this board splits it so neither agent is penalized for a deal they did half of. A mentor and mentee working together is the exception: the mentee gets the whole sale. The Team Total counts every deal once.
The fraction under each percentage is the raw count — numerator over denominator. A six-month window makes those denominators smaller than they used to be, and a small denominator makes a percentage jumpy: one closing can move an agent several points. Read the fraction before reacting to a rate.
Met-with matches the coaching reports. The FUB API exposes only a lead's current stage, not its history, so this is a current-stage snapshot — with the one common gap repaired: a lead that met with an agent and then moved back to Nurture still counts as met, because its logged appointment in Follow Up Boss is checked directly. This is the same rule the agent coaching reports use, so the two now agree lead-for-lead. Only the rare lead moved back to a stage before Nurture with no appointment ever logged can still be missed.
Color scale — red = below floor
yellow = floor–goal
light green = at goal
dark green = exceeding
ZHL: <7 / 7–10 / 10–12 / >12 • Closing: <5 / 5–8.5 / 8.5–10 / >10 • Met-with: <20 / 20–25 / 25–35 / >35. Color is judged on the displayed value, so an agent shown exactly at a floor or goal gets credit for that tier.
The “needs N more…” line under a red cell is the gap to the floor: at that agent's current lead count, how many more closings / transfers / met-withs it would take to clear the minimum.
Below-floor circle = how many of the three metrics are under their floor (green 0 → dark-red 3); the column sorts overall best-to-worst. Cardinal Home Team = Mark Mysliborski + Rachel Mysliborski pooled into one row (raw counts summed, rates recomputed). Team Total aggregates every agent, including any currently off the roster. Mark Casper is excluded from agent scoring. Louis Medeiros (left the team; his leads keep resolving for about 90 days) and Brittany Walker (moved to admin, receiving a limited number of leads and not scored as a full team member) no longer have individual rows as of Aug 20, 2026, but their numbers remain in the Team Total.