FSP Agent Hub — BHHS Florida Showcase Properties

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Announcements

Upcoming Meetings — Click Password to Copy

Meetings & Recordings

Showing the latest of each type. Use the filters, search, or a "View all" link to see every session. Click any meeting for its outline, Zoom AI summary, and recording.

Training Library

Watch a training, mark it done, and ask AI Mark Casper anything from the full library — your one place to stay sharp.

⭐ Stellar MLS Transition — how your MLS works at every stage, both classes, and the free head start

▶ Watch first: Stellar MLS — Where We Stand

Mark's update from September 28, 2026. It covers how searching works at each stage, why October takes two searches, the listing freeze and the week before it, CMAs and Hernando, and exactly what to do and when.

The short version:

You can search Stellar from Oct 6, but run two searches until Nov 3. Finish both classes before Oct 30. From Oct 30 through Nov 3, no listing can be added or changed. From Nov 3, Stellar is the Citrus County MLS.

How searching and listing work, stage by stage

Now – Oct 5	Nothing changes yet. The Citrus County (RACC) Matrix you use today does everything: Citrus listings, Hernando through the reciprocal agreement, listing entry and CMAs.
Oct 6 – Oct 29	Two searches. Your Stellar account opens, but in Stellar's words you "only see and access your Stellar MLS listings": Marion, Sumter, Pasco and the rest of Stellar's area. Citrus County listings are not in Stellar yet, and neither are Hernando's. For a buyer looking in Citrus Springs, search the old Citrus Matrix for listings entered by Citrus agents (and Hernando), search Stellar for anything a Stellar agent listed there, and combine the two. New Citrus listings, price changes and status changes still go into the old Citrus Matrix, and they carry over.
Thu Oct 29	Last day to add or change a listing before the freeze.
Oct 30 – Nov 3	The freeze. You can search both systems, but nobody in the county can add a new listing or edit one. That means no price changes and no status changes. If a contract, price change or withdrawal happens during the freeze, enter it the first day the freeze lifts.
Nov 3 on	One search. Citrus County listings are now in Stellar, so one Stellar search covers Citrus and every county Stellar already had. New listings and edits go into Stellar, but only for agents who finished training. Tell sellers Wednesday, November 4 at the earliest. The old Citrus Matrix becomes view-only: good for looking up history, but it takes no new listings.
Nov 3 – Nov 30	The Hernando gap. The Hernando reciprocal agreement ends on Tuesday, Nov 3. Hernando listings don't arrive in Stellar until the end of November (Stellar publishes Monday, Nov 30). For about four weeks, none of the MLS systems we use will show Hernando listings.
Thu Dec 3	Deadline to finish the required training. Stellar suspends accounts that miss it.
Thu Dec 31	The old Citrus Matrix shuts off for good.

Listings and CMAs around the switch

Listing appointments from about Oct 24 on need a plan. We don't put a listing online until the full marketing package is done. If the photos and the package can't be finished and entered by Thu Oct 29, the listing waits for the freeze to lift. Tell the seller at the appointment: Wednesday, November 4 at the earliest.
Any price reduction or status change you can see coming: in by Oct 29.
Use the freeze to prepare: photos, remarks, documents. Just don't promise a date inside it.
CMAs: for any appointment in late October or November, finish the CMA before Oct 30. If it needs Hernando comps, pull and save them before Nov 3, because Hernando can't be searched again until the end of November. Citrus history stays viewable in the old Matrix until Dec 31.
From Nov 3, only agents who have finished training can enter a listing. Nobody can enter one for you.

Do these now

Write down or screenshot every Realist saved search and search template. They do not transfer, and there is no export.
Know your NRDS number, your National Association of REALTORS® member number. It is your Stellar login.
Customer auto-emails: these carry over to Stellar turned off. Keep them running in the old system through October, because Stellar doesn't have Citrus listings until Nov 3. In the first days after Nov 3, turn each one on in Stellar and off in the old system in the same sitting. Otherwise your customer gets two of every alert.

The two required classes (about 2½ hours total)

Diving Into Stellar (about 1 hour): the conversion class built for Citrus County. Take it live on Zoom, in person, or at your own pace.
MLS Adding & Editing Listings (about 1½ hours): how a listing goes into the system. Do not skip it.

Sign-ups open October 6, the day your account opens. Until then, Stellar's links ask for a Stellar MLS ID that doesn't exist yet. If they turned you away, that wasn't you doing something wrong. Mark sends working links the day it opens. Finish both classes before Oct 30 so you can list on Nov 3.

Setting up your account on Oct 6: your login is your NRDS number. The setup link is good for 15 minutes and must be finished in the same browser on the same computer. Two-factor sign-in is required, so have your phone in your hand. If you sit idle for 20 minutes, the session times out. Do it in one sitting.

Free head start — open today, no login (does not count toward the requirement)

Adding & Editing notes (PDF) ↗ MLS Basic notes (PDF) ↗ Compliance notes (PDF) ↗ Realist notes (PDF) ↗ All 48 handouts ↗ 30 recorded classes (Vimeo) ↗ 90-second quick tips ↗ Our 10-module changeover series ↗ Stellar's Citrus County page ↗

Confirmed in writing by Stellar: on Nov 3, every Citrus County listing comes across (active, off-market and historical), along with its photos and price history. Days on market is recalculated under Stellar's rules. Updated September 28, 2026.

🧠

Your 24/7 Training Brain

Ask A.I. Mark

Every policy, 200+ presentations, and all of our training — loaded into one AI you can ask anything, day or night, right here in the Hub. Type it or tap the microphone and talk. Stuck on a contract? A pricing call? An objection? Just ask.

💬 Ask A.I. Mark →

🎣 Gone Fishing: How We Work the Ponds in Follow Up Boss

▶ About 4 minutes

There's money in our ponds. Here's how to find them, the one rule for working them, and how to put a keeper in your own cooler.

The short version:

Find them: People, then All People, then the drop-down next to Columns, then Ponds.
Phone calls only. A text is just to ask permission to call. No mass email, no blast texts.
Call through Follow Up Boss (the app or the computer) and leave a note after every conversation.
Claim a keeper once you've talked: Details, Assigned to, the pencil, your name, the green check mark.
Then email Mark the customer's name so he can switch them to you in BHHS Connect.

▶️

New · 9-Part Series

Pricing Strategies — “Mr. Say & Mr. Do”

The full BHHS pricing series, in the correct order, with auto-play. ~56 min · watch start to finish or jump to any chapter.

Open series →

⭐ Featured This Week

📚 Browse the Library

▶ Browse all our Training playlists →

Every series on the BHHS Training Academy channel, grouped and ranked the way we teach them — contracts first, then the full salesperson curriculum, then AI, Zillow, Stellar and the coaches.

Daily Operations

Every required form for each transaction type, with a checklist you tick off as you go — plus your listing pipeline.

💬 Slack — the office runs here now

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Two videos from Mark, the live schedule, and the cheat sheet

Why we're moving (2½ minutes) and how we use it, every screen (17 minutes). Posted in #all-office is delivered. Floor swaps go in the thread under the pinned schedule.

Who's in the office (live schedule) · One-page cheat sheet · Open Slack

Open the Slack page →

📋 Required Documents

🏠 Listing Management

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Listing Management Dashboard

Track every listing end-to-end — pricing strategy, mandatory scheduled seller updates, showings, feedback, marketing plan, milestones, and closing.

Open Dashboard →

Note: the dashboard currently saves listings in your browser only. To make listings shareable across the whole team and every device, it moves onto the shared database — the same upgrade as the Income Tracker. We'll build it there so it's done once, not twice.

Neighborhoods & Communities

One page per neighborhood — its market reports and its community info in the same place. Click any card to open it.

🆕 All market reports updated through the end of the third quarter — September 30, 2026. Every Buyer & Seller report was refreshed October 1, plus the new 🌲 Vacant Land Market Report below.

Everything for a neighborhood, on one page

1 Click a neighborhood below to open its page.

2 📊 Market Reports — type your client’s name, then click 🏠 Buyer or 📈 Seller. The report opens stamped “Prepared exclusively for [your client], by you”, ready to 🖨 Print / Save-PDF or ✉ Email.

3 📁 Community Info & Resources — deed restrictions, HOA/POA, utility companies, and a listings search, all on the same page.

Your name, phone, and email are added automatically from your Hub sign-in. Deed-restriction links open each association’s own documents page — always the current version.

🗺️ Village Orientation Map

🗺️ Hide map ▴

Citrus Hills — Village Orientation

⚠️ Approximate — for orientation only, not a survey

👆 Click any village to jump straight to its details & covenant documents.

Box size & shape ≈ each village's relative footprint. Dashed lines mark key dividing streets: Jill St (north–south) splits Emerald from Fox Run, and Hartford St (east–west) splits The Meadows from The Oaks.

Policy & Procedures

The official FSP Policy & Procedures Manual — Version 4.0, effective October 19, 2026. Search it right here, or download it to ask questions in CoWork.

🧠 Ask A.I. Mark → 📥 Download the manual (PDF) 🤖 Download for AI (.md) 🔍 Open full-screen ↗

🤖

Have a question about a policy?

First, search below — use the search box at the top of the manual to jump to any topic in seconds. Can't find it? Tap 🧠 Ask A.I. Mark above — it knows this whole manual plus 200+ of Mark's trainings, so ask it anything the manual doesn't spell out (“What's our buyer-brokerage rule?” · “How does the Zillow split work?”). Prefer your own AI? Tap 🤖 Download for AI (.md) above and drag that file into CoWork, ChatGPT, Claude or Gemini — Markdown is plain text, so AI reads every section, table and dollar figure far more accurately than it reads a PDF. (The PDF is still there when you want something to print or read on screen.)

FSP Toolbox

Everything FSP provides — one-click access to every platform. All links open in a new tab.

🧮 Manatee Seller's Net Proceeds Calculator

Instant net-proceeds estimate with three signature lines, print-ready. Use it on every listing appointment — right here, no need to leave the Hub.

📖 How to fill it out ↗ Open full screen ↗

CRM & Transaction Platforms

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