BH
FSP Agent Hub
BHHS Florida Showcase Properties

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🤖
Your AI Toolkit
Everything from the AI Academy in one place — get Claude set up (accounts → project → desktop) and grab the everyday prompts.
Open AI Toolkit →
Year-to-Date Production & Compensation Tracker
💰 Open Your Income Tracker →
Opens in a new tab so your saved numbers load correctly.
Announcements
Upcoming Meetings — Click Password to Copy
Meetings & Recordings
Showing the latest of each type. Use the filters, search, or a "View all" link to see every session. Click any meeting for its outline, Zoom AI summary, and recording.
Training Library
Watch a training, mark it done, and ask AI Mark Casper anything from the full library — your one place to stay sharp.
🧠
Your 24/7 Training Brain
Ask AI Mark Casper
Every policy, 200+ presentations, and all of our training — loaded into one AI you can ask anything, day or night. Stuck on a contract? A pricing call? An objection? Just ask.
💬 Ask AI Mark Casper →
▶️
New · 9-Part Series
Pricing Strategies — “Mr. Say & Mr. Do”
The full BHHS pricing series, in the correct order, with auto-play. ~56 min · watch start to finish or jump to any chapter.
Open series →
⭐ Featured This Week
📚 Browse the Library
▶ Browse all our Training playlists →
Every series on the BHHS Training Academy channel, grouped and ranked the way we teach them — contracts first, then the full salesperson curriculum, then AI, Zillow, Stellar and the coaches.
Daily Operations
Every required form for each transaction type, with a checklist you tick off as you go — plus your listing pipeline.
📋 Required Documents
🏠 Listing Management
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Listing Management Dashboard
Track every listing end-to-end — pricing strategy, mandatory scheduled seller updates, showings, feedback, marketing plan, milestones, and closing.
Open Dashboard →
Note: the dashboard currently saves listings in your browser only. To make listings shareable across the whole team and every device, it moves onto the shared database — the same upgrade as the Income Tracker. We'll build it there so it's done once, not twice.
Neighborhoods & Communities
One page per neighborhood — its market reports and its community info in the same place. Click any card to open it.
Everything for a neighborhood, on one page
1 Click a neighborhood below to open its page.
2 📊 Market Reports — type your client’s name, then click 🏠 Buyer or 📈 Seller. The report opens stamped “Prepared exclusively for [your client], by you”, ready to 🖨 Print / Save-PDF or ✉ Email.
3 📁 Community Info & Resources — deed restrictions, HOA/POA, utility companies, and a listings search, all on the same page.
Your name, phone, and email are added automatically from your Hub sign-in. Deed-restriction links open each association’s own documents page — always the current version.
🗺️ Village Orientation Map
🗺️ Hide map ▴
Citrus Hills — Village Orientation
⚠️ Approximate — for orientation only, not a survey
👆 Click any village to jump straight to its details & covenant documents.
491 Norvell Bryant Hwy · 486 US-41 → Ocala Hwy 44 ← Lecanto Inverness → → Hernando Croft Ave N ↑ Jill St (N–S) Hartford St (E–W) Pine Ridge Forrest Ridge Vlg Davis Reserve Brentwood Lexington Grn Northridge PresidentialEst. FairviewEstates Canterbury Lake Terra Vistalarge gated village Hampton Hills ⛳ Meadows Est. ⛳ Oaks Est. Emerald Est. Fox Run Kensington Est. Clearview Est. Cambridge Greens Celina Hills Hampshire Hills BelmontHills
Box size & shape ≈ each village's relative footprint. Dashed lines mark key dividing streets: Jill St (north–south) splits Emerald from Fox Run, and Hartford St (east–west) splits The Meadows from The Oaks.
Policy & Procedures
The official FSP Policy & Procedures Manual — Version 3.0, effective August 10, 2026. Search it right here, or download it to ask questions in CoWork.
🤖
Have a question about a policy?
First, search below — use the search box at the top of the manual to jump to any topic in seconds. Can't find it? Tap 🧠 Ask AI Mark Casper above — it knows this whole manual plus 200+ of Mark's trainings, so ask it anything the manual doesn't spell out (“What's our buyer-brokerage rule?” · “How does the Zillow split work?”). Prefer your own AI? Download the PDF and drag it into your CoWork to ask there.
FSP Toolbox
Everything FSP provides — one-click access to every platform. All links open in a new tab.
Getting Started
Complete the whole program from home, at your own pace — no deadlines, just milestones. Veterans: use it to fill the gaps and earn the same badges.
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Your AI Toolkit — setup + prompts
The full AI setup path (Claude account → project → desktop) plus your everyday prompts. The "Get Set Up" steps below link here.
Open →
Zillow Flex
Team goals · Live scorecard · Weekly report
🔒 Zillow Team & Admin Access Only
📘
Zillow Flex Field Manual
Your complete playbook — lead handling, ZHL, scripts, and the standards you're held to. Open the full manual.
Open →
⬇ Download a copy (PDF)
📞
Make a Practice Phone Call NEW
Rehearse a real Zillow Connection Call with an AI buyer — 5 minutes, private, your pick of scenario. It's not tied to your Zillow scorecard, so use it as often as you like. Get a recording, transcript, and a score you can review yourself or bring to Mark or Russell for tips.
See what it is ↗
📞 Know it already? Go straight to the call ↗
🎯 2026 Team Goals
Open full ↗
Year-to-date progress toward our $50M volume, 200 transactions, $600K agent income, and 8.5% closing-rate goals. The cabernet marker shows where we should be today to finish the year on goal. Updates with the weekly report.
🏆 Live Team Scorecard
Open full ↗
Three-metric scorecard — refreshed every morning from Follow Up Boss. Numbers usually run 2–4 days behind due to Follow Up Boss reporting lag. Tap any column heading to re-sort.
📊 Weekly Team Report
Open full ↗
Five tabs — Team Overview · ZHL Progress · Agent Standings · Momentum · This Week's Focus. Refreshed each Friday.
💡 ZHL Quota Reminder: 10% transfer rate required. Ask for the appointment within the first 30 seconds. All calls must go through Follow Up Boss for call compliance.
Terra Vista Home Team
TVHT members only · every number below is dated and sourced — no estimates
🔒 Terra Vista Home Team — Restricted Access
📊 All figures below are from the TVHT Biweekly Market Report — August 11, 2026 (Stellar MLS, Terra Vista only) · open the full live report ↗
Closed YTD — our share of Terra Vista
15.3%
18 of the 118 closed sides in Terra Vista this year · $8,411,400.00 in side volume.
Next firm: Real Trust Realty at 12.7% (15 sides).
As of August 11, 2026 · closed sides, both sides counted
Active listings — our share of inventory
17.0%
8 of the 47 homes on the market · level with Real Trust for the first time since June, and two of ours went on this week.
Inventory is now a tie — the gap moved to list sides
List sides — closed + pending
10 vs 19
Across closed and pending business Real Trust takes 19 list sides to our 10. The August 11 report calls this “the single number that decides next year.”
Pending: 20 transactions in Terra Vista, 5 sides ours (+1) · $2,321,300.00 · Real Trust 9.
This is the gap — landing listings closes it
Pending mix — list vs buyer
4 of 5
Of our 5 pending sides, 4 are list and 1 is buyer — the first buyer side we have had under contract since June. CHIP referrals are now counted: see the referral log below.
Team: Luci Suarez · Kirsten Elling · Lori Flagg · Naya Henry-Austin
📥 CHIP Referral Log
Every referral that comes to us — and what happened to it. Log a referral when it arrives, then set the outcome when it lands. Bounce-backs count: if they buy new construction instead, record the new-home price and the 1% is calculated for you.
REFERRALS YTD
STILL WORKING
CLOSED RESALE
BOUNCE-BACKS
📌 Latest team meeting — Tuesday, August 11, 2026
Headline: the 25% override gave back $2.26 for every dollar it cost the agent side. Next meeting is Tuesday, August 25 · monthly cadence, 2nd Tuesday.
The 25%, answered with both sides on the table. Across 26 Terra Vista and Brentwood closings this year — $8,785,700.00 of volume — the override came to $61,477.08. It comes off the top, before the split, so it was never 25% of your money: after the office's share, the agent side carried $43,033.96. Against that, the new-home side sent 19 bounce-back customers worth $97,454.85 in commission — net $54,420.89 in the team's favour.
And the money is the smaller half. Those 19 households looked at homes with you and then built inside the gates — 19 forever clients living in Terra Vista, and you were paid to plant every one of those flags. At this team's average price this year, about $338,000.00, the listing side on just one of those homes is roughly $10,100.00. The developer relationship will not list the resale homes. That part is ours.
Open action items:
  • Everyone — send Mark any bounce-back he does not already have. The $97,454.85 is built only from what was reported, so it is conservative by design and can only move up. “None” is a perfectly good answer.
  • Everyone — one community angle each: a club, an event or a group you can get in front of between now and the end of the year. That is what turns 19 rooftops into the next 19.
  • Monthly mail rotation (from June 30, still standing) — something with the team emblem in every Terra Vista mailbox every month; spotlight pieces rotate, and you push your own piece on social the week it drops.
▶ Watch the recording ↗ 📊 Full market report ↗
Your Team
Everyone at BHHS Florida Showcase Properties — tap a phone number to call, an email to write
Business Plans
Your annual plan, built with Mark — goals, income math, and the activity that gets you there
Nominate a Vendor
Twenty years of local knowledge is sitting in this office — help us turn it into a brokerage asset. Nominate the people you actually call.
🛠 The people you trust — five quick questions
We're building the FSP-approved vendor list for our clients' Forever Concierge (LiveEasy) home-services page. The brokerage list pins to the top of every client's page, and every name on it is personally approved by Mark. Nominate anyone you'd put your own name behind — a vendor nobody has actually used is a name, not a recommendation.
Phone or email — at least one.
📋 Your nominations
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Admin Dashboard
Mark & Ellen only · pick a tool to open it
🔒 Admin Access — Mark Casper & Ellen Gipson Only